Blog

Discover articles from the Nomat team with practical tips and resources to help your next UX project.

Blog

Discover articles from the Nomat team with practical tips and resources to help your next UX project.

Blog

Discover articles from the Nomat team with practical tips and resources to help your next UX project.

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News

Insights & Opinions

Resources & Guides

Illustration of an open laptop. The message on the screen says "Enter the 4-digit code sent to you at ******12"
Author photo

Joshua Zhang

12 Sept 2023

Designing a Smooth Multi-Factor Authentication Experience

We explore multi-factor authentication and how to to design a smooth multi-factor authentication experience

Illustraion of a man pulling an ancor which is weighing down a mobile phone
Author photo

Chris Gray

18 May 2023

Design is Hard

We unpack some reasons why design can be hard, and suggest practical solutions for how to make it easier. In particular, we focus on strategies to make designing digital products smoother for everyone involved.

An illustration of a man standing on a cliff looking at clouds with the stages of a Journey Map on them
Author photo

Eliza Crisp

20 Oct 2022

Exploring Future-State Journey Maps

Future-state journey maps are a powerful tool which can help inform teams about opportunities for the future. Here we consider how they can be utilised to effectively plot the path to future success for a product or service.

Illustration of a man looking at the jobs he needs to do
Author photo

Amanda Chen

11 Aug 2022

Jobs-To-Be-Done Framework and Better Outcomes

The Jobs-To-Be-Done (JTBD) framework is a useful tool to better understand a problem space and can be used to understand customer needs, goals and problems to create more effective solutions.

An illustration of a piece of paper with the words One size does not fit all on it
Author photo

Amanda Chen

12 May 2022

Personalisation for Humans

Having a consistent level of personalisation across all channels and delivering genuine customer value has become more important than ever. Here we explore the ins and outs of personalisation and how human centred design can help.

An illustration with the word why in the middle and UX activities around the outside
Author photo

Amanda Chen

17 Nov 2021

When Choosing Research Tools, Choose Your 'Why'

We've put together a non-exhaustive list of business problems or digital product problems that can be explored through research, to help you choose your 'why' and find the right tools for the job. 

An illustration of a woman sitting at a desk writing
Author photo

Bao Nguyen

13 Oct 2021

10 Tips to Help You Run Your Online Workshop

Workshops are a great way to get project buy-in, promote collaboration and get everyone onto the same page. But what happens if you are unable to meet in person? Here are 10 tips to help you run your online workshop.

An illustration of a ven diagram with Accessibility and Usability crossing over
Author photo

Amanda Chen

23 Sept 2021

Building Better Outcomes With Inclusive Design

Inclusive design is good for customers, businesses and can lead to more innovative designs. Here we explore why inclusive design is important and provides some tips on starting or continuing your inclusive design journey.

Illustration of an ear listening to a colourful group of speech bubbles
Author photo

Marli Gray

17 Apr 2019

Active Listening: Mastering the Art of Engaging Conversation

Developing skills and techniques in active listening has many benefits in the Human Centred Design (HCD) world. Building your skills takes practice, so here are some strategies that might help.

An illustration of two people sitting at a desk with a computer conducting a moderated usability test
Author photo

Chris Gray

13 July 2017

Moderating a Usability Test

Mastering the art of moderation can take years, running lots of sessions and making lots of mistakes. That said, with a little practice and a solid understanding of the basics anyone can quickly learn how to run a usability test and begin the journey to m...

A model made of LEGO representing team building
Author photo

Chris Gray

23 Jan 2017

LEGO® Serious Play®: Applying Play to User Experience Design (UX)

LEGO Serious Play is a technique that supports deep exploration of concepts, ideas and opportunities to solve problems, and we have been using it within user experience design projects.

A tip sheet for innovation
Author photo

Selena Kearney

18 Oct 2016

3 Tips for Innovation

It is possible to start practicing in small ways, on a single project or within a team, which can gain traction and start to build up a culture of innovation in your broader organisation. Here's some simple ideas to help you start growing a culture of inn...

An image of a checklist showing the first five considerations of whether to run a design sprint or not. The first five steps shown are "we have a defined customer problem and business problem", "We don't know the solution to the problem yet", "We want to learn quickly and cheaply", "We are comfortable with generating new ideas", "We are ok with finding a solution that doesn't work"
Author photo

Chris Gray

25 Aug 2016

Design Sprint Checklist

A Design Sprint checklist will help you determine whether to run a Design Sprint and what makes for a successful Design Sprint

An infographic poster showing the six benefits of UX design. The benefits shown include "create the right product from the start" and "User experience is crucial to SEO"
Author photo

Chris Gray

7 July 2016

6 Benefits of UX Design

The six benefits of UX design to help improve product strategy and outcomes.

A photo of a sketch with ideas on it
Author photo

Chris Gray

15 Oct 2015

Rapid Iterative Concept Workshops: A Case Study of Rapidly Exploring New Products and Validating Them With Customers

Creating successful products in fast moving environments is a challenge facing many teams. How do you quickly explore new concepts? And how do you identify which are likely to be successful with customers? In this post we share a technique called rapid it...

An illustration of how to run an unmoderated remote usability test. Steps include gathering information before you start, and setting clear expectations during testing
Author photo

Chris Gray

7 July 2015

How to Run an Unmoderated Remote Usability Test (URUT)

Unmoderated Remote Usability Testing (URUT) is a technique that can offer quick, inexpensive and robust usability testing. Of particular value can be the ability to use the technique for benchmarking and context-sensitive studies. It is a great tool to ha...

A screenshot of a web analytics browser window
Author photo

Chris Gray

13 Apr 2015

5 Web Analytics Reports for UX

Web analytics data is acknowledged as a core competency for managing websites but it seems to be infrequently used by UX practitioners. Here are some basic reports which can be used to inform the design process and can aid any UXer to better understand th...

Pow! System usabilty scale
Author photo

Chris Gray

10 July 2014

How the SUS Will Turn You Into a UX Superhero

The SUS (System Usability Scale) measures the usability of products and services. Learn more about how it can help to communicate an understanding of usability and to convince stakeholders of the need to implement change.

Illustration of an open laptop. The message on the screen says "Enter the 4-digit code sent to you at ******12"
Author photo

Joshua Zhang

12 Sept 2023

Designing a Smooth Multi-Factor Authentication Experience

We explore multi-factor authentication and how to to design a smooth multi-factor authentication experience

Illustraion of a man pulling an ancor which is weighing down a mobile phone
Author photo

Chris Gray

18 May 2023

Design is Hard

We unpack some reasons why design can be hard, and suggest practical solutions for how to make it easier. In particular, we focus on strategies to make designing digital products smoother for everyone involved.

An illustration of a man standing on a cliff looking at clouds with the stages of a Journey Map on them
Author photo

Eliza Crisp

20 Oct 2022

Exploring Future-State Journey Maps

Future-state journey maps are a powerful tool which can help inform teams about opportunities for the future. Here we consider how they can be utilised to effectively plot the path to future success for a product or service.

Illustration of a man looking at the jobs he needs to do
Author photo

Amanda Chen

11 Aug 2022

Jobs-To-Be-Done Framework and Better Outcomes

The Jobs-To-Be-Done (JTBD) framework is a useful tool to better understand a problem space and can be used to understand customer needs, goals and problems to create more effective solutions.

An illustration of a piece of paper with the words One size does not fit all on it
Author photo

Amanda Chen

12 May 2022

Personalisation for Humans

Having a consistent level of personalisation across all channels and delivering genuine customer value has become more important than ever. Here we explore the ins and outs of personalisation and how human centred design can help.

An illustration with the word why in the middle and UX activities around the outside
Author photo

Amanda Chen

17 Nov 2021

When Choosing Research Tools, Choose Your 'Why'

We've put together a non-exhaustive list of business problems or digital product problems that can be explored through research, to help you choose your 'why' and find the right tools for the job. 

An illustration of a woman sitting at a desk writing
Author photo

Bao Nguyen

13 Oct 2021

10 Tips to Help You Run Your Online Workshop

Workshops are a great way to get project buy-in, promote collaboration and get everyone onto the same page. But what happens if you are unable to meet in person? Here are 10 tips to help you run your online workshop.

An illustration of a ven diagram with Accessibility and Usability crossing over
Author photo

Amanda Chen

23 Sept 2021

Building Better Outcomes With Inclusive Design

Inclusive design is good for customers, businesses and can lead to more innovative designs. Here we explore why inclusive design is important and provides some tips on starting or continuing your inclusive design journey.

Illustration of an ear listening to a colourful group of speech bubbles
Author photo

Marli Gray

17 Apr 2019

Active Listening: Mastering the Art of Engaging Conversation

Developing skills and techniques in active listening has many benefits in the Human Centred Design (HCD) world. Building your skills takes practice, so here are some strategies that might help.

An illustration of two people sitting at a desk with a computer conducting a moderated usability test
Author photo

Chris Gray

13 July 2017

Moderating a Usability Test

Mastering the art of moderation can take years, running lots of sessions and making lots of mistakes. That said, with a little practice and a solid understanding of the basics anyone can quickly learn how to run a usability test and begin the journey to m...

Interested to know more? Let’s Talk.

Interested to know more? Let’s Talk.

Interested to know more?
Let’s Talk.

Ready to collaborate?

Let’s chat

(03) 9088 0868

Send us an email

Visit our office

Ground Floor, 68 Clarke Street
South Melbourne
VIC 3205

Social media

Acknowledgement of Country

Nomat acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Diversity and inclusion

Nomat celebrates, values and champions people of all ethnicities, faiths, ages, abilities, languages, gender identities and sexual orientations. We want everyone to feel safe to bring their whole selves to Nomat. 

Corporate Social Responsibility

We strive to give back by supporting grassroots organisations like Global Girl Project via pro bono work and donations.

Ready to collaborate?

Let’s chat

(03) 9088 0868

Send us an email

Visit our office

Ground Floor, 68 Clarke Street
South Melbourne
VIC 3205

Social media

Acknowledgement of Country

Nomat acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Diversity and inclusion

Nomat celebrates, values and champions people of all ethnicities, faiths, ages, abilities, languages, gender identities and sexual orientations. We want everyone to feel safe to bring their whole selves to Nomat. 

Corporate Social Responsibility

We strive to give back by supporting grassroots organisations like Global Girl Project via pro bono work and donations.

Ready to collaborate?

Let’s chat

(03) 9088 0868

Send us an email

Visit our office

Ground Floor, 68 Clarke Street
South Melbourne
VIC 3205

Social media

Acknowledgement of Country

Nomat acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Diversity and inclusion

Nomat celebrates, values and champions people of all ethnicities, faiths, ages, abilities, languages, gender identities and sexual orientations. We want everyone to feel safe to bring their whole selves to Nomat. 

Corporate Social Responsibility

We strive to give back by supporting grassroots organisations like Global Girl Project via pro bono work and donations.