We help organisations to improve interactions with their customers
What we do
Design
We create fit-for-purpose product and service designs. By utilising the knowledge of your stakeholders and with an understanding of your users, we work collaboratively to design solutions that help you realise your business goals.
– UX Design
– Service design
– Design workshops
– Wireframes
– User flows
– Prototyping
– Information architecture
– Design sprints
– Visual design
Research
We employ a range of user research techniques to understand user needs and their experience with your product or service. Our senior teams members have a proven record of delivering ROI from research.
– Usability testing (lab based and online)
– Eye-tracking studies
– Card sorting
– IA validation (tree testing)
– Surveys
– Metrics & web analytics
– Expert reviews
– Ethnographic studies
– Experience & customer journey maps
– Personas
– Contextual enquiry
– Diary studies
Consulting
– Digital strategy supporting business & product
– Optimising UX practice within organisations
– Mentoring & training
– Expert workshop facilitation
– Stakeholder engagement
Who we’ve worked with
About us
We use a range of techniques to collect information that informs design; ultimately we place people at the heart of the design process which delivers the most effective products and the right solutions for your customers.
We are a lean team, we don’t place account managers between clients and consultants, we assemble the right people, at the right time, to ensure that we can move quickly and deliver value.
Our team
Chris
Managing Director
Chris is a leader in the Human Centred Design field with a 18 year track record of improving customer interactions with some of Australia’s largest organisations. He is a strategic thinker who brings a calm and considered approach to tackling complex problems. An accomplished workshop facilitator, Chris excels at engaging with senior stakeholders and guiding projects to success. Chris has expertise in user research, service design and embedding Human Centred Design within organisations.
Marli
Director
Marli is an experienced manager who oversees the day to day operations at Nomat including resource and project management. Marli is skilled in interviewing and has over 10 years experience working in the Victorian Government. Marli is adept at navigating complex stakeholder relationships and brings a pragmatic lens to
every project.
Selena
Designer & Researcher
Selena has 12 years experience with both visual and user experience design. A curious and passionate problem solver, Selena brings holistic thinking to her research and design projects. She considers both the big picture and the details, imagining future states and potential risk simultaneously. Selena
enjoys a collaborative approach to working and cultivates positive connections with clients and stakeholders.
Cam
Designer & Researcher
Cam brings over 12 years of digital industry experience. With expertise covering visual and user experience design, development and research, he has a strong understanding of these different aspects within a project. This breadth of knowledge allows him to understand and empathise with a broad variety of project stakeholders.
Di
Designer & Researcher
Di has more than 20 years’ experience in online and offline consumer engagement. She is passionate about developing meaningful information pathways that are audience-centric. She has particular expertise in the Health and not-for-profit sectors and enjoys helping clients define their needs through collaboration and open communication.
Blog posts
Active Listening: Mastering the art of engaging conversation
Developing skills and techniques in active listening has many benefits in the Human Centred Design (HCD) world. Building your skills takes practice, so here are some strategies that might help.
read moreDefining design: is a universal definition possible?
How important, relevant or useful would a single agreed upon definition be for the discipline of design? Are the specialisations that exist within its umbrella too different to share a common core description? Are the boundaries too fuzzy to formally define? This article investigates some possible answers to these questions.
read moreTrue Intent Survey: understanding why users visit your site
A true intent survey is run on a live website that intercepts visitors and asks a series of specific questions about their visit. It seeks to understand why people are visiting, the tasks that they have come to complete, and then about their experience of the site.
read moreA/B testing: we can do better
A/B testing is something we come across more and more, typically in organisations with greater digital maturity. While I love A/B testing, too often I see firms using a shot gun based approach lacking genuine insight to create meaningful hypothesis and hoping to hit a random target.
read moreModerating a usability test
Mastering the art of moderation can take years, running lots of sessions and making lots of mistakes. That said, learning to gain useful insights from usability testing can be straight forward for anyone, regardless of your role. The most crucial elements are learning to listen, making it clear to the participant what is expected of them and starting on the right note.
read moreLEGO ® Serious Play ®; applying play to user experience design (UX)
LEGO Serious Play is a technique that supports deep exploration of concepts, ideas and opportunities to solve problems, and we have been using it within user experience design projects.
read more