Critical issue identification process
How do we approach critical issue identification?
We utilise research methods such as usability testing as well as heuristic review prioritise significant problems with the product or interface based on impact. Critical issues are those which inhibits users from completing core tasks and/or may impact core business objectives. Critical issues are then highlighted for immediate resolution to ensure optimal performance and user experience.
Why do we undertake critical issue identification?
Critical issue identification is crucial in ensuring optimal performance and user experience. By addressing significant problems early on, we prevent potential setbacks and ensure that the product or system operates at its best. This method provides a structured approach to prioritise pressing issues and allocate resources efficiently.
When do we undertake critical issue identification?
Critical issue identification is an ongoing aspect of product or system management. It is integrated at key stages to assess performance and user experience.