Agile Research for SEEK Learning
SEEK Learning needed to better understand their customers and were looking for opportunities to enhance conversion for course enrolment within an agile environment.
Agile Research for SEEK Learning
SEEK Learning needed to better understand their customers and were looking for opportunities to enhance conversion for course enrolment within an agile environment.
Agile Research for SEEK Learning
SEEK Learning needed to better understand their customers and were looking for opportunities to enhance conversion for course enrolment within an agile environment.
Background
SEEK Learning, a broker for higher education courses, wanted to better understand their customers and learn about their needs when researching and choosing a study option. The research was divided into quick wins or tactical feedback and long term strategic feedback which provided a foundation understanding. Feedback was utilised to prioritise site enhancements and inform the product roadmap.
Background
SEEK Learning, a broker for higher education courses, wanted to better understand their customers and learn about their needs when researching and choosing a study option. The research was divided into quick wins or tactical feedback and long term strategic feedback which provided a foundation understanding. Feedback was utilised to prioritise site enhancements and inform the product roadmap.
Background
SEEK Learning, a broker for higher education courses, wanted to better understand their customers and learn about their needs when researching and choosing a study option. The research was divided into quick wins or tactical feedback and long term strategic feedback which provided a foundation understanding. Feedback was utilised to prioritise site enhancements and inform the product roadmap.
What we did
Nomat commenced the engagement with a detailed mapping of the research objectives and questions through stakeholder workshops. It was important to understand the business problems that needed to be solved via the engagement as well as the information needed to be collected. By documenting the research objectives and questions we could ensure that the right information was collected and provide transparency for the process. A range of tactical and strategic research questions were identified. Information was collected via interviews, usability testing, surveys and screen recordings.
What we did
Nomat commenced the engagement with a detailed mapping of the research objectives and questions through stakeholder workshops. It was important to understand the business problems that needed to be solved via the engagement as well as the information needed to be collected. By documenting the research objectives and questions we could ensure that the right information was collected and provide transparency for the process. A range of tactical and strategic research questions were identified. Information was collected via interviews, usability testing, surveys and screen recordings.
What we did
Nomat commenced the engagement with a detailed mapping of the research objectives and questions through stakeholder workshops. It was important to understand the business problems that needed to be solved via the engagement as well as the information needed to be collected. By documenting the research objectives and questions we could ensure that the right information was collected and provide transparency for the process. A range of tactical and strategic research questions were identified. Information was collected via interviews, usability testing, surveys and screen recordings.
Services provided by Nomat:
Interviews
Surveys
Usability testing
Analysis of screen recordings
Card sorting and tree testing
Design recommendations
Services provided by Nomat:
Interviews
Surveys
Usability testing
Analysis of screen recordings
Card sorting and tree testing
Design recommendations
Services provided by Nomat:
Interviews
Surveys
Usability testing
Analysis of screen recordings
Card sorting and tree testing
Design recommendations
“Nomat added value throughout the product development lifecycle, and the insights generated from the research were instrumental in getting stakeholders on-board.”
Mat Devey, Head of User Experience, SEEK Career Services and Learning
“Nomat added value throughout the product development lifecycle, and the insights generated from the research were instrumental in getting stakeholders on-board.”
Mat Devey, Head of User Experience, SEEK Career Services and Learning
“Nomat added value throughout the product development lifecycle, and the insights generated from the research were instrumental in getting stakeholders on-board.”
Mat Devey, Head of User Experience, SEEK Career Services and Learning
Outcome
24% improvement in conversion rate of mobile platform (leads/enquiries)
36% increase in page views (29% increase in course page views)
33% reduction in the bounce rate
The project lead to a detailed understanding of the customer, their information needs and user journey. This allowed us to work with SEEK Learning to highlight initiatives that informed the product road map. The outcome was a successful update of the mobile website.
Outcome
24% improvement in conversion rate of mobile platform (leads/enquiries)
36% increase in page views (29% increase in course page views)
33% reduction in the bounce rate
The project lead to a detailed understanding of the customer, their information needs and user journey. This allowed us to work with SEEK Learning to highlight initiatives that informed the product road map. The outcome was a successful update of the mobile website.
Outcome
24% improvement in conversion rate of mobile platform (leads/enquiries)
36% increase in page views (29% increase in course page views)
33% reduction in the bounce rate
The project lead to a detailed understanding of the customer, their information needs and user journey. This allowed us to work with SEEK Learning to highlight initiatives that informed the product road map. The outcome was a successful update of the mobile website.
Interested to know more? Let’s Talk.
Interested to know more? Let’s Talk.
Interested to know more?
Let’s Talk.