Remote Design Research for COVID-19
Remote Design Research for COVID-19 requires us to make use of our tried and tested practices for research and design.
Remote research and design have been a part of our practice here at Nomat for many years. We have significant experience in facilitating meetings, interviews and usability testing remotely. Over the years we have undertaken many projects with interstate and international teams and participants.
Business and Stakeholder consultation
Workshops, meetings, mentoring and training can be undertaken utilising your or our video conferencing links, we are able to continue face-to-face team and stakeholder collaboration for projects by utilising the InVision App Freehand program to present topics and “whiteboard” activities and discussions in real time. We find that the use of video during meetings is important for effective communication and maintaining a human connection.
Remote Research Activities for COVID-19
Remote moderated user testing
We have undertaken hundreds of remote moderated user testing over the past 7 years. We usability test prototype’s, websites and app’s remotely for desktop or mobile devices. Participants are recruited utilising our traditional methods, then the session is conducted using video conferencing software and screen sharing. Sessions can be streamed and viewed in real time by stakeholders and are also recorded. Read about our usability testing process.
Unmoderated remote user testing
We utilise usertesting.com to undertake unmoderated user testing sessions where appropriate. Other platforms can also be utilised for more quantitative style studies.
Remote interviews: Interviews are typically structured and allow participants to provide their opinions and feedback, drawing upon relevant past experience. We use interviews to understand customer needs, explore key user journeys and mental models, information and content needs, along with expectations of products generally.
Interviews can be run remotely via Skype, Google hangout, Zoom, Facetime or regular phone call – the method is chosen based on the participants’ resources. These interviews are recorded for you to view/listen to, at a later date. We can also live stream the sessions if desired. Interviews are utilised to inform the development of customer journey maps and a range of other artefacts depending on needs.
Information Architecture research and design
Core activities of IA research including Card Sorting and Tree Testing which we traditionally conducted online:
- Online card sorting is a reliable method for finding patterns in how users would expect to find content or functionality. Read more about card sorting.
- Online IA validation is undertaken utilising an online tool called TreeJack. Read more about our experience with IA research and design.
Surveys can be used to collect a variety of information. A common survey we use to help understand websites and products is the True Intent Survey which gathers information to better understand users/customers and the effectiveness of the product. The survey is conducted to identify why people are coming to the site or product and to document their top tasks. Top tasks provide a fundamental understanding of customers, essential for any product team.
Remote Design Activities for COVID-19
Remote Design Sprints
Design Sprints can be undertaken remotely with a modified program, which closely follows traditional design sprints. Beyond the typical design sprint structure we utilise conference and remote working tools to facilitae a Design Sprint being conducted from numerous locations. Read about our design sprint process.
Interaction and UX design
Nomat will continue to offer interaction and UX design during the COVD-19 pandemic. We have vast experience in designing interfaces for apps, websites, software and other devices. We have designed apps utilising a human centred design process such as a cashless donation solution for Shout for Good (part of ANZ) as well as websites (such as Omni Financial) and countless other digital products (and even some non-digital items).
Our Remote Design Research Experience
Our chops in this area
Following work from home restrictions being in place, we have conducted all research including interviews, workshops and usability tests remotely. This includes work for the Victorian Government and mumerous other clients.
In December 2019 Nomat undertook a multi country 36 participants remote usability project for Xero which included prototype testing on desktop and mobile, note taking was conducted remotely with international staff viewing sessions in real-time and collaboration the capture of insights via reframer.
Nomat has undertaken a number of IA research and design project for a major Australian retailer which included unmoderated remote user testing, online card sorting and online tree testing plus design and validation activities. The impact of our work was a significant increase in sales online.
Nomat has worked with the State Revenue office over the past 3 years and has delivered usability testing including more than 200 usability tests, both in person and remote (online), to develop a deeper understanding of user experience, expectations, perceptions and levels of satisfaction across mobile and desktop of these applications.