Service blueprint

Service blueprint

Service Blueprint and Design A major government client undergoing digital transformations of their service delivery process came to Nomat for help with creating a Service Blueprint to map out their current service state. Nomat was engaged to conduct research to...
Wayfinding research

Wayfinding research

Health clinic wayfinding cohealth, a community health organisation, had engaged an architect to update the interior of their health clinics. The objective of the renovation was to make sure the physical environment of the clinic improved accessibility and aligned with...
Customer value proposition research

Customer value proposition research

Start-up customer value proposition research backpocket is a startup looking to disrupt the health insurance market with a focus on millennials. They came to Nomat for help with understanding their customers and testing the concept and customer value proposition...
IA research and design for major Australian Retailer

IA research and design for major Australian Retailer

IA Research and Design  A major Australian retailer sought assistance to improve the findability of products on their website and ultimately increase sales. Nomat undertook a range of IA research and design to enhance the website customer experience.     Nomat was...