Service blueprint

Service blueprint

Service Blueprint and Design A major government client undergoing digital transformations of their service delivery process came to Nomat for help with creating a Service Blueprint to map out their current service state. Nomat was engaged to conduct research to...
Human-centred design for the government

Human-centred design for the government

Human-centred design project for government Nomat was engaged to help lead a human-centred design (HCD) project for the government. As part of their strategic goals to improve their customers’ experiences, their aim was to make it easier for customers to engage with...