5 web analytics reports for UX

Web analytics data is acknowledged as a core competency for managing websites but I’m amazed at how infrequently I see it being used by UX practitioners. It amazes me because I think it is one of the most valuable information sources available. I’m going...

New Year resolution: eliminating opinions in UX

I’m not usually one for making New Year resolutions, no overt declarations made at midnight anyway. But as I think about it more and more, I probably do make resolutions, all be it small little goals and plans to make this year a success. So here is a goal that’s been...

Empathy: A little bit goes a long way

Christmas is seen by many as a time to think about others and for giving; a time for a generosity of spirit. Hopefully it is a time of year that brings out the best in people. This may take the form of contributing to community, be it a cake stall, a fundraising...

Our first year

To celebrate our first successful year in business, we have pulled together this poster of what we have been up to (Nice work Tim!). It has been an excellent year, working with lots of wonderful people on a broad array of projects and business problems. A big thanks...

Why UX teams should build a body of knowledge

A body of knowledge is crucial. Over the last few years I have observed that one of the biggest challenges facing UX teams and organisations more broadly is the ability to track and maintain information collected about customers, and specifically from a UX Research...

How to facilitate a usability test?

Usability test facilitation is a core UX skill and here is a blog post I published last year on the previous incarnation of my blog. Last week I had the pleasure of running some training and mentoring for facilitating usability tests. I have been able to gain a lot of...

Melbourne Geek Night

On Monday night I had the pleasure of presenting at the July Melbourne Geek night. It is a great event put on by the team at Thirst Studios which covers a bunch of tech topics. This month featured 3 presentations on UX. There was a great presentation by Matt Magain of...